Terms of Service
Last updated: 2026-07-19
These terms govern your use of the Vellaro platform and website, operated by WOW Digital Sh.p.k., Rruga "Tish Daija", Kompleksi "KIKA-2", Godina 8, Kati VII, Tiranë (Albania). By creating an account or using our services, you accept these terms. If you use Vellaro on behalf of a business, you confirm you are authorised to bind it.
1. The service
Vellaro is an all-in-one e-commerce platform: online store, payments, point of sale, fiscalization, CRM, mobile app and an API for developers. Features available to you depend on the plan you subscribe to, as described on the pricing page.
2. Accounts and eligibility
You must provide accurate information, keep your credentials confidential and are responsible for all activity under your account. You must be legally able to enter into a contract and use Vellaro only for lawful business purposes.
3. Subscriptions, billing and renewals
Vellaro is provided on a subscription basis. Fees, plan features and billing cycles are those shown at the time of subscription. Subscriptions renew automatically for the same period unless cancelled before renewal. Prices may change with prior notice, effective from the next renewal.
4. Acceptable use
You agree not to misuse the service — including no unlawful, fraudulent or infringing content, no attempts to disrupt or gain unauthorised access to the platform, and no use that violates the rights of others. We may suspend accounts that breach these rules.
5. Merchant responsibilities
Each merchant is solely responsible for the products and services they sell, the accuracy of their catalog and prices, and compliance with all laws applicable to their business — including tax, fiscalization, consumer-protection and data-protection rules toward their own customers. Vellaro provides the tools; the merchant remains the seller of record.
6. Intellectual property
The Vellaro platform, software, brand and content are owned by us or our licensors. You keep ownership of your own content and data; you grant us the limited licence needed to host and operate your store. You may not copy, resell or reverse-engineer the platform.
7. Availability and warranties
We work to keep the platform available and secure, but we cannot guarantee uninterrupted or error-free operation. Except where the law provides otherwise, the service is provided “as is” without implied warranties. Planned maintenance and third-party outages may temporarily affect availability.
8. Limitation of liability
To the maximum extent permitted by law, Vellaro is not liable for indirect or consequential damages, loss of profit or loss of data. Our total liability for any claim is limited to the fees you paid for the service in the twelve months before the event giving rise to the claim. Nothing limits liability that cannot be excluded by law.
9. Suspension, termination, governing law
You may cancel at any time; we may suspend or terminate access for serious or repeated breach, with notice where reasonable. On termination you can export your data for a reasonable period. These terms are governed by the laws of Albania, and disputes are subject to the competent courts of Tirana, without prejudice to mandatory consumer rights.
10. Changes to these terms
We may update these terms; the date above shows the latest version and we will notify you of material changes. Continued use after changes take effect means you accept them. For any question, contact us at [email protected].